Shipping Policy

This Shipping Policy explains how we process, pack, and ship your orders. Delivery times are estimates and may vary due to carrier delays, customs, weather, holidays, or other factors beyond our control. “Business days” means Monday through Friday (excluding public holidays). By placing an order with Pen Delights, you agree to the terms below.

We offer free standard shipping on all orders worldwide (initial shipment only), regardless of order value. This applies when your destination is serviceable by our courier/postal partners. If a parcel is returned due to customer error or refusal (such as an incorrect address, non-collection, or refusal of delivery), any re-shipment will incur additional shipping charges.

Orders are typically processed and dispatched within 4–5 business days of payment confirmation. Orders placed on weekends or public holidays will be processed from the next business day.

Domestic orders usually arrive 7–10 days after dispatch (depending on your location and carrier). These timeframes are estimates and not guaranteed. We make every effort to meet these delivery estimates, but please allow additional time for remote areas, peak seasons, or unforeseen delays.

International orders generally arrive within 15–25 business days after dispatch. Delivery can take longer due to customs clearance, local postal delays, or other disruptions. Tracking updates may also take a few days to appear once the package leaves India. All delivery timeframes are estimates and cannot be guaranteed.

Once your order is dispatched, you will receive an email with a tracking number. You can follow your shipment on the courier’s website. Please monitor the tracking and ensure someone is available to receive the package when it arrives. Note that tracking systems may not update at every step of transit.

Each item is carefully inspected and securely packed to protect it in transit. We use bubble wrap, foam, or other cushioning as needed. Original boxes, manuals, and accessories (if included) are wrapped and placed inside the parcel for extra protection. We take extra care with vintage or fragile items to reduce the risk of damage during transit.

You are responsible for providing a complete and accurate shipping address (including recipient name, street address, postal code, and mobile number). Couriers may not deliver to P.O. Boxes for high-value items. We recommend providing a physical delivery address whenever possible. Contact us immediately if you need to correct your address before the order ships. We cannot change the address after dispatch. Pen Delights is not liable for delays or losses due to an incorrect or incomplete address. If a package is returned to us for these reasons, you will be responsible for any additional shipping charges to resend it.

International customers are responsible for any import duties, taxes, or customs fees imposed by your country. These charges are not included in our prices or shipping costs. Please check your local regulations before ordering. Pen Delights cannot predict, collect, or refund these fees, and customs clearance delays are beyond our control. If a customer refuses delivery due to customs duties, taxes, or import requirements, any return shipping costs or related charges will be the customer's responsibility.

If your shipment is significantly delayed or the tracking information has not updated for an extended period, please contact us. We will review the available tracking information and assist with inquiries to the postal or courier service where appropriate. A shipment will be considered lost only after the postal or courier service completes its investigation or formally confirms the loss. Customers must notify Pen Delights of a delayed or missing shipment within 120 days from the date of dispatch. Requests received after this period may not be investigated or eligible for assistance. Please note that international shipments may experience delays due to customs procedures, local postal services, weather conditions, or other circumstances beyond our control. Pen Delights cannot guarantee the timeframe or outcome of any investigation conducted by a postal service, courier company, or customs authority.

If your package arrives visibly damaged, please photograph the outer packaging before opening it. Where possible, we also recommend recording an unboxing video to help document the condition of the shipment. Please contact us within 48 hours of delivery with your order details and photos of the damage (outer box, inner packaging, and the item). Keep the item, shipping label, and all packaging until the matter is resolved. We will assess your claim based on the evidence and work with the carrier as needed. Because many products are one-of-a-kind vintage items, an identical replacement may not always be available, but we will seek a fair solution.

If a shipment is refused, unclaimed, or returned to Pen Delights due to reasons such as failure to collect the package, refusal at customs, customer refusal, or an incorrect/incomplete shipping address, the customer will be responsible for any return shipping costs, customs charges, handling fees, and other related expenses. If the package is returned to Pen Delights, we will notify the customer and hold the item for 30 days from the date of notification. The customer may request re-shipment during this period by paying the applicable shipping charges. If no request is received within 30 days, the order may be considered abandoned, and no refund or replacement may be provided.

Please remember that Pen Delights sells vintage, collectible, and pre-owned writing instruments. These items may show normal signs of age or use (patina, slight wear, etc.) as described in each listing. We make every effort to describe items accurately and ensure they function as represented in the product listing. We strongly encourage you to review all photos and descriptions before purchasing. Since many pieces are unique, we cannot guarantee an identical replacement for a sold item. By ordering, you acknowledge the character of vintage merchandise and accept these conditions.